VELAIO protects, respects and values individual privacy, therefore, we have a responsibility to share with our site visitors what information we collect about them and how we treat it.

This Privacy Policy is effective as of December 19, 2022, and contains:

1.What information we collect about you.
2.Purposes for the use of your personal information and legal basis.
Retention of your personal information.
Disclosures of personal information.
Where is your personal information stored and what are your rights of access?
Additional Disclosures for California Residents.

7. Colombia Privacy Statement.
   Contact us.
8. Information we collect about you.

a) Information Collected Automatically When You Visit Our Site:

VELAIO collects and stores cookies when you browse our website and when you access or use our services. For more information, please visit our cookie policy page. VELAIO will also collect and store cookies. Cookies” are text files placed on your computer’s browser to store certain preferences and information that may enhance your browsing experience on the VELAIO website. Cookies can be used to personalize your experience on the website, for example, to recognize you by name when you return. VELAIO does not use cookies to track or collect personally identifiable information from website users. If you wish, your browser instructions will allow you to set certain settings on your computer to warn you before a cookie is stored, block all cookies, or delete cookies from your hard drive.

b) Information is collected when you volunteer to identify yourself and provide the requested information:

You may choose to write to us or complete certain forms or online data requests, which provide your name, phone number, email address, company details, among others.

2. Purposes of use of your personal information and legal basis.

VELAIO uses the information collected from you to: (i) respond to your inquiry; (ii) consider one or more of your requests, (iii) send you news, events, job opportunities and related information to which you have subscribed appropriate information, and (iv) for direct marketing purposes, including sending you newsletters, customer alerts and messages that we believe may be of interest to you. VELAIO may also use such data for market and consumer research regarding product types, demographics and consumer preferences. We have the right to use your personal information based on (i) our legitimate interests, such as research and development, marketing and promotion of our services, to protect our legitimate rights, provided that your interests or fundamental rights are not affected and not cancelled; (ii) your consent to do so for a specific purpose; (iii) the processing of your data to comply with a legal obligation.

3. Retention of your personal information.

VELAIO will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with our legal obligations, resolve disputes and maintain adequate business records. Once the purpose is fulfilled, your personal data will be stored and blocked until the expiration of the statute of limitations due to possible compliance with legal and governmental requirements.

4. Disclosures of Personal Information.

VELAIO may share your personal information with affiliated companies. In addition, VELAIO reserves the right to disclose information when required by law or to comply with applicable legal process (such as a search warrant, subpoena or court order) and to protect VELAIO’s rights or property, including in the event of a transfer of control. VELAIO or substantially all of its assets or in emergency situations where security is compromised.

5. Where is your personal information stored and what are your access rights?

∙Storage of Information.

All information collected by VELAIO through the Web Site is stored on secure servers to protect against unauthorized use and access.

∙Your access rights.

You may exercise your rights of access, rectification, deletion, limitation, opposition, portability of personal data and/or withdrawal of consent with respect to your personal data stored on our server by emailing us at the following address: [email protected]

6. Additional Disclosures for California Residents

If you are a California resident, the California Consumer Privacy Act of 2018 (CCPA) requires us to provide you with certain information about personal information that VELAIO collects about you or that reasonably can be linked to you personally. Information. The following information supplements the information in our general privacy policy (“Policy”) and describes our information collection practices during the 12 months prior to the date of any consumer request made under this privacy policy.

A) Disclosures Required by the CCPA.

∙Categories of personal information we collect (collectively, “Personal Information”).

We may collect Personal Information about you, which includes, but is not limited to: Identifying Information such as your name, address, email address, telephone numbers.

∙Sale of Personal Information.

We do not sell any of your personal information.

B) Consumer Rights for California Residents.

∙No Sale of Information.

Because we do not sell your Personal Information, the right to opt-out of the sale of Personal Information does not apply to Information collected by us.

∙Right to know/access specific pieces of information.

With respect to Personal Information we have collected from you in the 12 months prior to your consumer request, you have the right to receive information about the categories of Personal Information we collect and, for each category, the business purpose for collecting such information, the categories of sources of such Personal Information, and the categories of parties, if any, with whom such Personal Information was shared. In addition, you have the right to access certain portions of the personal information collected about you. You may not exercise this right more than twice in any 12-month period.

∙Right to Request Deletion of Information.

You have the right to request that we permanently delete certain personal information we have collected about you. However, these rights are subject to various limitations and exceptions, for example, we may need to retain your personal data for legitimate and lawful business purposes to resolve potential disputes, pursue or defend legal claims, audits and/or compliance. any agreements.

∙How to exercise your rights of erasure, right to know or right to access personal information.

You must make an authenticated request: a request that specifies what rights you wish to exercise so that we can ensure that you are the person or an authorized representative of a person who is entitled to make such a request.

Generally, we need to be able to confirm the identity of the person making such requests. Please contact us at +57 3052488023 or send an email to [email protected] with your inquiry. We will contact you within 10 days to confirm receipt of your request and let you know what to do next. If we are able to approve your request, we will generally provide you with the requested information or act on your request within 45 days of receipt. If we are unable to take the steps necessary to comply with your request within the normal 45-day period, we will notify you within that period and provide you with an update, including the additional time required to comply with your request.

We reserve the right to refuse to comply with your consumer request in certain circumstances, for example, if we cannot confirm that you or the person making the request is actually authorized to do so, your request is manifestly unreasonable or excessive, particularly because you are a repeat offender, or if it would cause us to violate other legal obligations recognized by California law. In each case, we will provide you with a written explanation describing the reasons for our decision.

There is no charge for exercising your consumer rights, but if your request is manifestly unreasonable or excessive, we may charge a reasonable administrative fee, taking into account the costs incurred in connection with your request.

∙Nondiscrimination for Exercising Consumer Rights.

We will not discriminate against you for exercising any rights you may have as a consumer under the CCPA.

∙Other California Privacy Rights.

California’s “Shine the Light” law allows users of our website who are California residents to request certain information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

∙Privacy of Children

Our website is not intended for or directed to children under the age of 13, and we do not knowingly solicit or collect personal information from anyone under the age of 13. If we learn that we have received information directly from a child under 13, we will delete the information in accordance with applicable law.

∙Effective Date of Privacy Notice.

Este aviso de privacidad se publicó el 19 de diciembre de 2022. Puede actualizarse periódicamente sin previo aviso.

7. Declaración de privacidad de Colombia

Los datos recopilados y/o procesados ​​en Colombia, u otros datos procesados ​​en relación con personas y/o servicios ubicados en Colombia, también estarán sujetos a las disposiciones de la Ley General de Protección de Datos Personales de Colombia (Ley 1581/2012). Cualquier solicitud relacionada con la protección de datos en Colombia deberá ser dirigida al correo electrónico [email protected]

8. Contáctenos

Si tiene preguntas o inquietudes con respecto a la forma en que se procesan sus datos personales o esta Política, envíenos un correo electrónico a [email protected] o comuníquese con VELAIO utilizando la información de contacto a continuación:

Colombia, Cali, Valle
+57 305 248 80 23
Avenida 5c norte 47ª-08 / Barrio La Flora